Mark Stern: How to Build a “Top of Mind” Experience People KeepPublished on December 17, 2025 What if your next client didn’t just sign a contract, but became a lifelong fan? In this episode, Rich Bennett sits down with Mark Stern, CEO of Custom Box Agency, to break down how physical “box experiences” can transform the customer lifecycle, from acquisition to onboarding to retention. Mark shares how businesses can gamify progress, define success for their customers, and create memorable experiences people actually keep, revisit, and talk about. You’ll hear real examples for online courses, real estate, book launches, and even how physical kits can help guests stand out when pitching podcasts. The Victory Team LOOKING TO BUY OR SELL A HOME Go with the Agent that was voted Harford’s Best & won the Harford Cou Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Rate & Review on Apple Podcasts Follow the Conversations with Rich Bennett podcast on Social Media: Sponsors, Affiliates, and ways we pay the bills: |
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